Refund policy

Returns and Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your order to contact me about an eligible return.
Silver Acres Studio does not offer exchanges or accept returns for change of mind, incorrect sizing or an item not being what you expected. Please read all product descriptions and sizing information carefully before placing your order. If you have any questions, please contact me before purchasing.
To be eligible for an approved return, your item must be unworn, unused and returned in its original packaging. You will also need to provide your receipt or proof of purchase.

Custom and Made-to-Order Pieces

Custom, personalised, resized and made-to-order pieces cannot be returned or refunded unless they are found to have a fault caused by my workmanship.
Deposits paid toward custom pieces are non-refundable once materials have been ordered or work has commenced.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your piece is damaged, faulty or you have received the wrong item, contact me promptly so we can assess the issue and work with you to make it right.
The natural stones used in our jewellery may contain variations in colour, pattern, shape and surface texture. These characteristics are part of the stone’s natural beauty and are not considered faults.
Stones may chip or break if dropped, knocked or worn during activities that could damage the piece. Damage caused by accidents, improper care, general wear and tear or misuse is not considered a fault and is not eligible for a return or refund.

Sale Items and Gift Cards

Sale items, gift cards and pieces sold at a reduced price due to a disclosed imperfection cannot be returned or refunded.

Starting a Return

To request a return, contact me at via the contact page on website before sending your item.
If your return is approved, I will provide instructions explaining how and where to send your parcel. Items returned without prior approval will not be accepted.
Where an item is confirmed to be faulty because of my workmanship, Silver Acres Studio will cover reasonable return postage costs. Other postage costs are non-refundable unless required under Australian Consumer Law.

Refunds

Once I receive and inspect your returned item, I will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact me via the contact page on website.
This policy does not exclude or limit any rights you may have under Australian Consumer Law.